![]() ![]() ![]() ![]() With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Remove all the ink cartridges and then try to perform a hard reset on the printer. Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. However, I would suggest you try these steps which should help you narrow down the issue. Have you tried to clean the electrical contacts on the printhead and inside the product.Īfter reviewing your post thoroughly, I suspect this to be a possible hardware failure. To provide you with an accurate solution, I'll need a few more details: I see from your post that you are having issues related to your HP OfficeJet printer. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. To the HP Forums I would like to take a moment and thank you for using this forum, it is a great place to find answers. ![]()
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